LEGAL REFERENCE

How ek78 Protects Your Account & Payments

We handle your personal information with the same care we apply to every transaction on your account. This policy explains what data we collect, how we use it...

Account SecurityPayment ProtectionData PrivacyTransparent Practices
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ek78 How ek78 Protects Your Account & Payments

Our Privacy Commitment to Pakistan Players

ek78 operates under applicable laws in supported regions where local law permits. We collect only the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. Your name, email, phone number and payment details are encrypted and stored separately from your gaming activity. When you deposit via JazzCash, Easypaisa, SadaPay or Raast, those payment providers handle

transaction data according to their own security standards; we retain only confirmation records on your account. We do not sell your personal data to third parties. Your account remains yours to access, update or close at any time.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy Questions & Data Requests

If you have questions about how we handle your data, want to review what we hold on your account, or need to request deletion of your information, our support team is ready to help. Contact us through the channels below and we'll respond within two business days.

Team online

Email Support

Send privacy inquiries to [email protected]. Include your account email and a description of your request so we can locate your data quickly.

Live Chat

Open the chat widget in your account dashboard during support hours. Our team can walk you through your privacy settings and data options in real time.

Account Settings

Log in and visit Settings > Privacy to view your stored information, update contact details, or download a copy of your account data.

SECURITY STANDARDS

How We Earn Your Trust on Data

Our privacy practices are built on transparency and technical safeguards. Every section below reflects real measures we've implemented to protect your account.

Encryption in Transit

All data sent between your device and our servers uses TLS 1.2 encryption. Your login credentials and payment information never travel unencrypted.

Secure Storage

Personal data is stored in isolated databases with role-based access controls. Only authorised staff can view account information for support purposes.

Payment Verification

We verify deposits and withdrawals through your payment provider's confirmation. Fraudulent transactions are flagged and reversed before funds clear your account.

Session Management

Your login session expires after 30 minutes of inactivity. You can log out manually or set a shorter timeout in your account security settings.

Audit Logs

We maintain logs of account access, password changes and payment requests. You can review your login history in the Security section of your account.

Incident Response

If we detect unauthorised access or a data breach, we notify affected accounts within 24 hours and provide guidance on securing your account.

Privacy Policy Alignment Across ek78

Our privacy commitments are consistent whether you're reading this policy, reviewing our terms of service, or checking our responsible account practices page. Below is how each policy area...

Data Collection
All ek78 pages confirm we collect only essential identity and payment information. No tracking pixels, no third-party data brokers, no hidden collection.
Payment Security
Terms of service, privacy policy and payment FAQ all state that JazzCash, Easypaisa, SadaPay and Raast transactions are verified before account credit.
Account Access
Whether you're reading privacy or account settings help, the message is the same: you control your login, session timeout and two-factor authentication.
Withdrawal Verification
Our privacy policy and withdrawal guide both explain that we verify your identity before processing payouts to prevent fraud and money laundering.
Support Availability
Every policy page directs you to the same support channels: email, live chat and in-account messaging. Response time is always two business days or faster.
Data Deletion
Privacy policy, account closure guide and GDPR FAQ all confirm you can request permanent deletion of your data after account closure.
Policy Updates
We notify you of material privacy changes via email and in-account notification. You'll see the update date at the bottom of this page.
WHAT DEFINES OUR APPROACH

Core Principles Behind Our Privacy Design

Our privacy policy isn't just a legal document—it reflects how we've built ek78 from the ground up. These six principles guide every decision we make about your data.

Minimal Collection We ask for only the information we need: your name...
Clear Purpose Every piece of data we collect has a stated purpose...
Local Payment Rails We partner with JazzCash, Easypaisa, SadaPay and Raast so your...
Transparent Retention We keep your data only as long as needed: account...
No Third-Party Sales We do not sell, rent or share your personal information...
Your Control You can update your information, download your data, or request...

Privacy Policy Questions

We collect your name, email address, phone number, date of birth and payment details (account number or wallet ID for JazzCash, Easypaisa, SadaPay or Raast). We also log your IP address and device type for security purposes. We do not collect browsing history, location data or biometric information.

Payment data is encrypted using TLS 1.2 and stored in a separate, access-controlled database. We never store full card numbers or wallet passwords. JazzCash, Easypaisa, SadaPay and Raast handle their own encryption; we receive only transaction confirmations.

Yes. Log into your account, go to Settings > Privacy > Download My Data. You'll receive a file containing your profile information, transaction history and account activity. The download is available within 48 hours.

We delete personal data within 30 days of account closure, except transaction records which we retain for seven years for tax and compliance purposes. You can request immediate deletion by contacting [email protected].

We do not sell your data. We share information only with payment providers (JazzCash, Easypaisa, SadaPay, Raast) to process transactions, and with legal authorities if required by law in supported regions.

We monitor our systems continuously for unauthorised access. If a breach occurs, we notify affected accounts within 24 hours, explain what data was exposed, and provide steps to secure your account. We also report to relevant authorities where required.

Yes. Every marketing email includes an unsubscribe link. You can also manage email preferences in your account settings under Notifications. We'll stop sending promotional messages within 48 hours of your request.